Support
Contact us
Email info@kineto-soft.com. Tell us your phone or iPad model and your Umber version (in Umber, open Settings: the version is at the bottom).
Restore Umber Pro
Umber Pro is a one-time purchase, linked to the store account you bought it with. If you reinstall Umber or get a new phone, you can get Pro back for free:
- iPhone and iPad: use the same Apple Account in the App Store. In Umber, open Settings and tap Restore purchase, or tap Restore at the top right of the Umber Pro screen.
- Android: use the same Google account in Google Play. In Umber, open Settings and tap Restore purchase.
Pro bought on one store doesn’t unlock Pro on the other: Pro from Google Play works on Android, and Pro from the App Store works on iPhone and iPad.
Refunds
The store that took your payment handles refunds, not us:
- App Store: go to reportaproblem.apple.com, sign in, and choose Request a refund.
- Google Play: see Google’s refund policies.
After a refund, Pro turns off and Umber goes back to the free sounds.
Deleting your data
Umber has no account. Your settings and saved mixes stay on your phone:
- iPhone and iPad: delete the Umber app (touch and hold its icon, then Remove App, then Delete App).
- Android: clear Umber’s storage (Android Settings, then Apps, Umber, Storage) or uninstall Umber.
If you bought Pro, our purchase service RevenueCat keeps an anonymous ID and your purchase history. To delete them, email info@kineto-soft.com with the subject “Delete my Umber data” and your order number: the order ID in Apple’s receipt email, or your Google Play order number (it starts with GPA.). See the privacy policy.
Room Match and the microphone
Room Match listens to your room for 10 seconds and picks the noise that covers it best. The mic is on only while that listening screen is open. The sound is checked in memory on your phone. It is never recorded, saved or sent anywhere.
Your phone asks for the mic the first time you use Room Match. If you said no, you can turn it on later:
- iPhone and iPad: tap Open settings on the Room Match screen, or open Settings, then Privacy & Security, Microphone, and turn on Umber.
- Android: Android Settings, then Apps, Umber, Permissions, Microphone.
Everything else in Umber works without the mic.
Playing all night
- iPhone and iPad: Umber keeps playing with the screen locked, until you stop it or the sleep timer ends. You can pause it from the lock screen or Control Center. A call or an alarm pauses it; iOS usually lets it play again after, but not always. If it stopped, open Umber and tap Play.
- Android: some phones stop apps at night to save battery. In Umber, open Settings, then Play all night. It shows the one setting to change, with steps for Samsung, Xiaomi and other phones.